Frequently asked questions
Helpful information about delivery, returns and getting in touch.
When will my order be dispatched?
Orders are usually processed within 1–3 business days after payment. Busy periods and public holidays may affect processing. See our shipping policy for details.
How much does delivery cost?
Delivery options and shipping costs are calculated at checkout using your address and order size. Read our shipping policy.
How can I track my order?
After dispatch, your shipping confirmation email will include tracking details where available. Tracking may take time to update. For help with a delayed parcel, contact us.
How do I request a return?
Email enquiries@heydaystoys.com.au before sending an item back. Please read our return and refund policy for eligibility, exclusions and the return process.
What if my order arrives damaged or incorrect?
Contact enquiries@heydaystoys.com.au promptly with your order number and clear photos so we can review the issue. See our return and refund policy.
How can I contact Heydays?
Email enquiries@heydaystoys.com.au or use the form on our Contact Us page.