We truly care about your building experience and are deeply sorry that our product has caused you disappointment. It’s disheartening to know that something meant to bring joy and creativity has instead led to frustration. Please know that this is not the experience we strive to provide, and we are committed to resolving the issue.

Your satisfaction means the world to us, and we want every moment of building with our products to be a positive and rewarding experience. Please allow us the opportunity to make it up to you and restore your confidence in our brand. We promise to do everything we can to turn this around because you, our valued customer, deserve nothing less.

Thank you for giving us the chance to make things right. We look forward to bringing back the joy of building for you.